Employment

Job summary:

Assist the supervisor in providing orientation, training, work direction and guidance to resident workers. Assists clients to identify and understand personal problems and achieve personal objectives. The Senior Support Worker is responsible for the implementation and ongoing service delivery to Transition House clients, ensuring that these services are accessible and hospitable to all clients. All services must be delivered based on our Society’s Ethics and Philosophy.

Duties and Responsibilities

1. Works as a front-line deliverer, interviews clients, manages cases, assesses issues and outlines “Share vision” services provided by the transition house during the shift.
2. Assists the Transition House Program Director by overseeing the Transition House Program in their absence.
3. Assist the Program Director in providing orientation, training, work direction and guidance to resident workers.
4. Monitors Support Worker staff in maintaining standards of cleanliness. Creates Support Worker lists and ensures spring cleaning is accomplished. Reports any shortfalls to Program Director.
5. Maintains strict confidentiality of client information and any information gained as a result of employment at Haida Gwaii Society for Community Peace (HGSCP).
6. Retains a thorough knowledge of community resources and collects and maintains current, appropriate resources in the support workers’ office. 
7. Assesses residents’ immediate needs and assists them to define and implement an action plan. Provides information to residents on available resources and recommends appropriate services including all HGSCP programs such as Stopping the Violence Women’s Counselling (STV), Victim Services (VSP), Child and Youth Counselling (PEACE) and Outreach.
8. Monitors and ensures the safety and comfort of residents and the security of the facility. Facilitates conflict resolution between residents.
9. Provides emotional support, encouragement, goal setting and problem-solving support to residents. Facilitates residence and/or support group meetings.
10. Liaises with other service agencies and professionals. Maintains current knowledge of issues and resources related to abuse and violence. May participate in public awareness activities about services and issues of abuse.
11. Ensures housekeeping services such as laundry, housecleaning, grocery shopping and maintaining supplies are completed. Orders supplies/groceries; performs minor maintenance.
12. Manages and participates in the Transition House dinner, menu planning and food preparation as well as food inventory duties.
13. Provides crisis intervention, risk assessment and safety plan for clients, residents, and crisis line callers. Provides information, advocacy for and assistance to residents and crisis line callers.
14. Maintains professional and confidential case notes, resident records, documents, forms and statistical information.
15. Assists the Program Director with quarterly statistics. The Senior Support Worker ensures that all required documentation is complete. Reports and discusses case planning concerns with Transition House Program Director.
16. Is familiar with HGSCP Policy and Procedure Manual and the BCGEU Collective Agreement.
17. Attends educational training and participates in staff meetings as required.
18. Documents and reports in writing to management any unusual incidents and/or inappropriate behavior that is known or witnessed in a timely manner.
19. Performs other related duties as required

Qualifications and Education Requirements

1. Must have valid Class 5 Drivers License.
2. Diploma in a related human / social service field:
3. One (1) year related human/social service experience
4. Or an equivalent combination of education, training, and experience.
5. Must have valid certification in Standard First Aid (2-day course) with a CPR-C component.
6. Must have Food-Safe Certification
7. BCSTH Foundations in Violence Against Women Training (online) completed.
8. BCSTH Introduction to Transition House work Module 1 (online) completed.
9. BCSTH Introduction to Transition House Work Module 2 (online) completed.
10. Completion of additional internal training offered through HGSCP as assigned: 2SLGBTQ@AI+, Indigenous Awareness, Trauma Informed Practice, Domestic Violence Safety Planning, ICAT Training, OHS Training, Mental Health First Aid, etc.)
11. Additional Training as assigned.
12. This position is dependent on a satisfactory Criminal Records Check (including Vulnerable Sector).

Required Job Skills and Abilities:

1. Knowledge, understanding and awareness of power imbalances in our society that lead to women and children being exposed to abuse and violence. 
2. Ability to adhere to directives while allowing clients their autonomy. 
3. Above average written and verbal communication skills
4. Ability and confidence working with vulnerable populations.
5. Proven effectiveness working with and advocating for clients with barriers.
6. Strong ability to demonstrate to client’s respect for our policies and protocols.
7. Confident ability to monitor household safety and security aligned with house policies.
8. Effective skill in applying empathy-based de-escalation methods with the outcome being everyone’s safety.
9. Proven ability in following house directives while allowing clients their autonomy.
10. Professional and consistent skills in client documentation
11. Knowledge and understanding of ‘usual practice’ techniques in a Transition House would be an asset.
12. Demonstrated approach to client advocacy and follow through.

Additional Information:

This position requires working in a stressful environment often dealing with clients in crisis situations. Clients’ problems often are related to physical and/or emotional abuse, and/or drug and alcohol abuse. Managing emergency situations is an ongoing expectation of this position.

Applications accepted by: td@hgscp.ca
Subject line: Transition House Senior Support Worker position
Attention: Transition House Director
Mail: box 811, 2132 Collison Avenue, Masset, BC, V0T 1M0 

Job summary:

You will be respectfully and creatively supporting adults with developmental disabilities in developing skills needed to be active and included in the community. Services will be offered in a manner respectful of the cognitive abilities and goals of the individuals. A person-centered approach to planning activities will be a cornerstone in your work with individuals. As a member of our support team, you will be enhancing and supporting the quality of life for individuals by providing the opportunity for full involvement in their community.

Key Duties and Responsibilities

1. Evaluates client needs and develops short term plans (weekly and monthly) to meet such needs with the active participation of clients, their families and social networks. Reviews and evaluates the individual’s progress and makes adjustments to programs as required.
2. Identifies social, economic, recreational, educational activities in the community that will meet the adult’s needs. Maintains liaison with and makes referrals to other agencies, professionals, government officials and the community. Provides feedback and support to clients and/or their families.
3. Where appropriate and when client requests and shows suitability, initiates and pursues employment opportunities, including resume writing, approaching sympathetic employers, applying for jobs, offering to employers shadowing and training (based on employers’ job description and CLSW workers’ hours of availability).
4. Assists clients with appropriate daily life skills to maintain their home (i.e. meal times, bed times), social skills. Teaches and assists clients with activities such as grooming, hygiene, reminders re: medication, basic cooking, money management, shopping, household safety and pet care.
5. Assist clients in attending appointments when necessary and may provide transportation to leisure activities and employment opportunities.
6. Assists with behavior management training so as to function appropriately in the programs and community gatherings they attend; to participate safely and independently.
7. Provides clients with a positive role model.
8. Attends client related community meetings, content of community meetings are reported to your supervisor.
9. Recognizes, analyzes and deals with potential crisis situations, i.e. clients’ aggressive behavior to ensure no harm comes to the client, staff and/or the public.  Develop strategies to deal with such situations and inform your supervisor when incidents arise.
10. Provides emotional support and feedback to clients and their family and friends when concerned.
11. Provides written as well as verbal reports regarding clients’ daily activities and progress (goals and accomplishments).
12. Ensures health and safety standards are maintained. Recommended courses are attended or completed. CLBC website information is reviewed, and new materials are studied.
13. It is the responsibility of the worker to ensure that all requirements are met to provide safe transportation, including car maintenance and snow tires. Also, that all current certificates and related documents are updated and on file.
14. Performs other related duties as required.

Qualifications and Education Requirements

1. Minimum Grade 12 or G.E.D. equivalent. Social service worker courses/education and/or experience would be an asset.
2. Required to complete certification in Standard First Aid (2-day course or online course) with a CPR-C component
3. Food-Safe Certification
4. Class 5 Drivers License (plus reliable vehicle, Drivers abstract)
5. Completion of Violence Prevention/De-escalation course (online, offered by HGSCP as on-the job training)
6. This position is dependent on a Criminal Records Check.
7. This position requires Union Membership with BCGEU General Services
8. This position requires the successful applicant to use their own vehicle in the course of their duties
9. Satisfactory Criminal Records Check for Vulnerable Sector

Required Skills.

1. Ability to be kind, compassionate and supportive with clients.
2. Ability to adhere to policies while allowing clients their autonomy. 
3. Able to deal appropriately with and use de-escalation skills with clients.
4. Excellent interpersonal skills.
5. Good organizational, time and general management skills
6. Ability to use computers and databases effectively and learn new software skills quickly
7. Must be able to maintain confidentiality

Applications accepted by: clcm@hgscp.ca
Subject line: Community Living Support Worker position
Attention: Community Living Contracts Manager
Mail: Box 811, 2132 Collison Avenue, Masset, BC V0T 1M0

Job summary:

As a CLBC Residence Worker you will be providing respectful daily living support to adult residents with developmental disabilities living in the CLBC staffed residence. You will also participate in the general daily operation and upkeep of the CLBC staffed residence. While working in close cooperation with the CLBC Community Support Worker team, you will be enhancing and supporting the quality of life for individuals by providing opportunities for full involvement in their community, in a manner respectful of the intelligence and independence already attained by the supported residents.

Key Duties and Responsibilities

1. Performs other related duties as required.
2. Maintains strict confidentiality of client information and any information gained as a result of employment at Haida Gwaii Society for Community Peace (HGSCP).
3. Assists the CLCM manager in assessing residents’ immediate needs, in order to define and implement their identified goals in the areas of social inclusion, recreation, life skills, health, and financial. Evaluates client needs and participates in developing short-term plans (weekly and monthly) to meet such needs with the active participation of clients, their families and social networks. Participates in reviewing and evaluating the individual’s progress and assists the CLCM manager to make adjustments to programs and activities as required.
4. Assists clients with appropriate daily life skills within the CLBC residence home (i.e. meal times, bed times), social skills. Teaches and assists clients with activities such as grooming, hygiene, reminders re: medication, basic cooking, money management, shopping, household safety and pet care.
5. Transports and accompanies residents on social, recreational, and community outings to events and activities as identified in the short-term client program plans. Coordinates with Community Living Support Workers and the CLCM manager to connect residents with community inclusion activities as identified in personal program plans.
6. Provides information to residents on available community resources and recommends appropriate services including all HGSCP programs i.e. Stopping the Violence Women’s Counselling (STV), Victim Services (VSP), Child and Youth Counselling (CWWA) and Outreach.
7. Monitors and ensures the safety and comfort of residents and the security of the facility.  Facilitates conflict resolution between residents.
8. Provides emotional support, encouragement, goal setting and problem-solving support to residents. Facilitates house and/or support group meetings.
9. Liaises with other service agencies and professionals.
10. Completes housekeeping duties such as laundry, housecleaning, grocery shopping and maintaining supplies. Orders supplies/groceries; performs minor maintenance as well as identifying maintenance issues and bringing them to the supervisor’s attention.
11. Coordinates and prepares the residence meals; menu planning and food preparation as well as food inventory duties. Shops for and picks up weekly household groceries.
12. Assists with behaviour management training so as to support the clients to function appropriately within the CLBC residence as well as in the programs and community gatherings they attend, to participate safely and independently.
13. Recognizes, analyzes and manages potential crisis situations such as residents’ aggressive or upset behavior in order to ensure no harm comes to the client, staff and/or the public.  Participates in and provides input toward developing behavioral intervention strategies to deal with such situations and informs the CLCM supervisor when new incidents arise. Works to implement behavior management strategies as identified by the CLCM manager and behavioral consultant.
14. May assist residents with various basic personal care needs as required, such as grooming, showering, dressing; cooperates with home care service professionals to ensure basic personal care needs are met for residents.
15. Provides crisis intervention, risk assessment and safety planning for residents. Provides information, advocacy for and assistance to residents.
16. Provides emotional support and feedback to clients and their family and friends regarding current issues with the supported individuals.
17. Maintains professional and confidential case notes, resident records, documents, forms and statistical information by entering relevant information into the client information software and into communication and statistics logs.
18. Attends educational training and participates in staff meetings as required.
19. Documents and reporting in writing to the supervisor any unusual incidents and/or inappropriate behavior that is known or witnessed.
20. Is familiar with HGSCP Policy and Procedure Manual and the BCGEU Collective Agreement.

Qualifications and Education Requirements

1. This position is dependent on a Criminal Records Check.
2. Minimum Grade 12 or G.E.D. equivalent.
3. Social service worker courses/education and or experience would be an asset.
4. Required to complete certification in Standard First Aid (2-day course or online course) with a CPR-C component
5. Food-Safe Certification
6. Class 5 Drivers License and clean Drivers abstract
7. Willingness to complete Violence Prevention/De-escalation and other on the job training courses  (online and offered by HGSCP as on-the job training)

Required Skills.

1. Able to deal appropriately with and use de-escalation skills with upset residents.
2. Good written and verbal communication skills.
3. Ability to use computers and databases effectively and learn new software skills quickly
4. Ability to be kind, compassionate and supportive with clients.
5. Able to monitor residents and household for safety and security.
6. Ability to adhere to directives while allowing clients their autonomy.

Applications accepted by: clcm@hgscp.ca
Subject line: CLBC Residence Support Worker Casual
Attention: Community Living Contracts Manager
Mail: box 811, 2132 Collison Avenue, Masset, BC, V0T 1M0